Refund & Returns Policy

We want you to live with your RESTORED™ piece for a long time. If something isn't right, we'll make it right.

Right of withdrawal (physical goods)

You may withdraw from your purchase of an eligible physical item within 14 days of delivery and return it for a full refund of the item price, in line with EU consumer law (Directive 2011/83/EU).

Eligibility

To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition
• With original tags and packaging
• Returned within 14 days of delivery

Non-returnable items

• Original artworks and one-of-one commissioned pieces
• Digital products (including RESET) once access has begun — see below
• Gift cards
• Items marked "final sale"

Made-to-order printed pieces (apparel, blankets, totes, prints) are covered by the 14-day withdrawal right above. They are produced on demand, but they are not personalised to you, so your statutory right applies.

How to start a return

Email hello@restoredwear.com with your order number and the item(s) you'd like to return. We'll reply within 2 business days with return instructions.

Exchanges

RESTORED™ does not offer direct product exchanges.

If you would like a different size, colour, or eligible product, please return the original item in accordance with this Return & Refund Policy and place a new order once your return has been approved.

This does not affect your statutory consumer rights.

Return shipping

Return shipping is paid by the customer unless the item arrived damaged, defective, or was sent in error. We recommend a tracked service — we cannot issue a refund for items lost in return transit.

Refunds

Refunds are issued to your original payment method within 5–10 business days of us receiving and inspecting the return. We will notify you by email when the refund is processed.

Damaged or defective items

If your order arrives damaged or defective, email us within 7 days of delivery with photos. We will arrange a replacement or full refund (including original shipping) at no cost to you.

Digital products (RESET) and the right of withdrawal

Digital products are not delivered as files. Purchase grants your RESTORED™ account access to the private library, keyed to the email address used at checkout, and that access is available immediately.

Under Article 16(m) of Directive 2011/83/EU, the 14-day right of withdrawal does not apply to digital content supplied before the withdrawal period has ended, provided you have given prior express consent to immediate supply and acknowledged that you thereby lose the right of withdrawal.

At checkout you are asked to give that consent before payment can be completed. If you do not consent, access begins after the 14-day period instead, and you keep the right to withdraw during it. Once you have consented and access has been granted, the purchase is non-refundable.

This does not affect your rights where the digital content is faulty or not as described. If you cannot access what you paid for, contact us and we will fix it or refund you.