Shipping Policy

RESTORED™ does not hold stock. Every physical piece is made after you order it, then shipped from the production facility closest to you.

Where we ship

RESTORED™ currently ships to France, the rest of the European Union, the United Kingdom, and the United States. We cannot deliver to other destinations at this time.

• France
• European Union
• United Kingdom
• United States

If your country is not listed, checkout will not offer a delivery option for your address. We would rather say so here than let you reach checkout and fail.

How your order is made and shipped

Physical pieces are made to order by our print-on-demand partner (Printify) and dispatched from the production facility closest to your delivery address — in the EU, the UK, or the United States. RESTORED™ does not hold stock.

Production time

Orders are produced within 3–7 business days of payment. Production time is separate from delivery time.

Delivery times

Measured from dispatch, not from the date of order:

• European Union: 3–7 business days after dispatch
• United Kingdom: 5–10 business days after dispatch
• United States: 5–12 business days after dispatch

Shipping costs

Made-to-order pieces ship on a flat rate per destination:

• France: 12,90 €
• Rest of the European Union: 16,00 €
• United Kingdom: £18.00
• United States: $24.00

Shipping is always paid. RESTORED™ does not run free-shipping offers or order-value thresholds. The exact amount is shown before you pay — there are no charges added after checkout.

Original works from the RESTORED™ Studio

Original works are packed and dispatched by the founder, not by a production partner. Each piece travels insured, in protective packaging, within 5–10 business days of your order. Insured shipping is a flat 19,90 € in France and 29,00 € elsewhere in the European Union. There is no free-shipping threshold on original works. Shipping outside the European Union is not available at this time.

Customs, duties & taxes

Because orders are produced regionally, most deliveries are domestic to their destination market and incur no import charges. Where an order does cross a customs border, any duties or import taxes levied by the destination country are the responsibility of the recipient and are not collected by RESTORED™.

Tracking

You will receive a tracking number by email once your order is dispatched. If you have not received tracking within 10 business days of your order, contact us at hello@restoredwear.com.

Digital products

Digital products are not sent as files. Access is provided through your RESTORED™ Library using the email address entered at checkout. It appears in My Library as soon as you sign in with that address.

Digital products are not physically shipped and carry no shipping charge.

Lost or damaged parcels

If your order arrives damaged, or does not arrive within the expected window, contact us within 14 days of the expected delivery date and we will replace it or refund it.